Here’s an article from Torque written by Tom Rankin which I thought you might find of interest.
“Whether you’re looking to provide information to customers, clients or your own internal team, communication takes time and resources. Consequently, you may have wondered if there is a way to provide valuable information in a more efficient way. Fortunately, knowledge bases are an effective way to provide both front line support to customers as well as helpful information internally. Creating a knowledge base can have a big Return On Investment (ROI). Developers especially should view it as an essential part of any online service or product. ”
To read more head over to Torque
Till next time,